Lone Star State Bank of West Texas

Login

Products

Locations

About

How can we help you?

AutoComplete

Go

Need to activate your Debit Card?

Call 800-992-3808 Available 24/7

Report Lost or Stolen Debit Card

Call 800-472-3272 Available 24/7

Card controls are also available using our mobile banking app or CardValet™.

Need Help Activating your Card?

Call 877-503-7717 Option 0 8:00 AM - 5:00 PM M-F
During After Hours and Weekends call 844-698-7050

Need to Change you PIN number?

Call 800-992-3808 Available 24/7

Need To Raise your Debit Card Limit?

Call 877-503-7717 Option 0
8:00 AM - 5:00 PM M-F

During After Hours and Weekends
Call 844-698-7050 Option 2

Need to turn on your card for international use or domestic travel?

Call 877-503-7717 Option 0
8:00 AM - 5:00 PM M-F

During After Hours and Weekends
Call 844-698-7050 Option 2

Is your debit card not working?

**TIP** You may have reached one of your limits. Our default daily limits are $2000 Credit (per account) and $1000 PIN Debit (per card). Try using your card with your PIN (choose debit) if you got declined using the credit option. Or if you got declined using the debit side, try running it as a credit. Please call our numbers below for additional assistance or to raise your limit.

Call 877-503-7717 Option 0
8:00 AM - 5:00 PM M-F

During After Hours and Weekends
Call 844-698-7050

**NOTE** If you use Card Controls in the Mobile Banking App or Card Valet, make sure you haven't turned off your card or put in other restrictions.

Is your debit card expiring soon?

Don't worry, we'll mail out your new card around the first week of the month your card is set to expire. Your old card doesn't expire until the last day of month or after you have activated your new card. If you haven't received your new card by the last week of the month, call us at the number below.

Call 877-503-7717 Option 0
8:00 AM - 5:00 PM M-F

Is your mobile app not working?

**TIP** Try deleting and re-installing the app. Also, make sure you are still able to login to online banking from our website.

Call 877-503-7717 Option 0
8:00 AM - 5:00 PM M-F

Did you receive a text or phone call about a debit card transacation?

We need to know if this transaction was yours or if it was fraud. If you were unable to respond to the text or call, your card has likely been restricted. Please call below for assistance.

Call 877-503-7717 Option 0
8:00 AM - 5:00 PM M-F

During After Hours and Weekends
Call 844-698-7050 Option 2, Option 1

Having trouble logging in? **NOTE** If it has been longer than 60 days since the last time you logged in, your access has been removed. Click Here to re-enroll.

Click Here to reset your password or Click to Chat.

You can also call us at 877-503-7717 Option 0
8:00 AM - 5:00 PM Monday - Friday.

Need to change your username? We'll have to delete your old profile first so you'll need to call us at the number below. If you just need to setup an additional username, Click Here to get started. **NOTE** You'll need to register using a different Tax ID if you are using the Personal Online Banking.

877-503-7717 Option 0
8:00 AM - 5:00 PM Monday - Friday.

Need to Sign-up for Online Banking?

Click Here to enroll in Personal Online Banking
Click Here to enroll in Business Online Banking

You can also call us at 877-503-7717 Option 0
8:00 AM - 5:00 PM Monday - Friday.

Having trouble signing up?

Call us at 877-503-7717 Option 0
8:00 AM - 5:00 PM Monday - Friday or Click to Chat.

Interested in using Mobile Deposit with our app?

Call us at 877-503-7717 Option 0
8:00 AM - 5:00 PM Monday - Friday or Click to Chat.

Need Help with Online Banking or E-statements?

Call us at 877-503-7717 Option 0
8:00 AM - 5:00 PM Monday - Friday or Click to Chat.

Have questions about a scheduled online bill payment?

Call 866-971-0109 6:00 AM - 12:00 PM Daily

We're closed on the following holidays:

New Years Day
Martin Luther King Jr. Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterens Day
Thankgiving Day
Christmas Day

Lubbock Location Hours:

Lobby - Mon - Fri: 9:00 AM - 4:00 PM
Drive Thru - Mon - Fri: 8:00 AM - 6:00 PM

Odessa Location Hours:

Lobby - Mon - Fri: 9:00 AM - 3:00 PM
Drive Thru - Mon - Fri: 8:00 AM - 6:00 PM

Midland Location Hours:

Lobby - Mon - Fri: 9:00 AM - 4:00 PM
Drive Thru - Mon - Fri: 9:00 AM - 4:00 PM

Brownfield Location Hours:

Lobby - Mon - Fri: 9:00 AM - 4:00 PM
Drive Thru - Mon - Fri: 8:30 AM - 5:30 PM
Drive Thru - Sat: 9:00 AM - 12:00 PM

Big Spring Location Hours:

Lobby - Mon - Fri: 9:00 AM - 4:00 PM
Drive Thru - Mon - Th: 9:00 AM - 4:00 PM
Drive Thru - Fri: 9:00 AM - 5:00 PM

Need help canceling or changing a bill payment? Need help signing up for online bill pay?

Call 877-503-7717 Option 0 - 8:00 AM - 5:00 PM Monday - Friday

Mobile Banking

Apps available for both Personal and Business Customers

Do you have an unauthorized transaction on your account or have your checks been lost or stolen?

Here are the steps you need to take:

Contact your nearest branch and let them know as soon as possible. If the transactions are from your debit card, call 800-472-3272 24/7 to cancel your debit card or contact your nearest branch during regular business hours.

Is an account missing from your online banking profile or mobile app?

Call 877-503-7717 Option 0 - 8:00 AM - 5:00PM M-F or Click to Chat
Watch the video below to learn how to add an account to your mobile app.

Remote Deposit Capture (RDC)

With RDC from Business Online Banking, your business can make deposits remotely using a bank check scanner. You'll be able to scan your paper checks from your office to us securely over the internet. The benefits of RDC include:

Faster check clearing and availability
Save on time and gas from not driving to the bank
Quality control over your deposits
Consolidation of deposits between multiple offices

Click Here to apply for Remote Deposit Capture

Need to Order New Checks?

Click Here*

If your address has changed, contact your local branch to order checks with your new address.

*You will be directed away from Lone Star State Bank's public web site. The Privacy Policy of the site to which you are going may differ from Lone Star State Bank's Privacy Policy.

Account Alerts

With Alerts from Online Banking, you can be notified
of important events about your account such as:

Low Balance
Transaction Posted
Account was Overdrawn

Account to Account transfers allow you to send funds to/from your accounts at other financial institutions in as little as 1 business day. Watch our video below to find out how.